This accessibility statement applies to the StarRezPortal, westminster.starrezhousing.com/StarRezPortalX/E23B4BB4/1/1/Home-Home?UrlToken=C3CF9F3E. The Business Systems Operations team, within Information Systems and Support is responsible for the digital accessibility of this website.
Using the website
This website is run by the University of Westminster. We want as many people as possible to be able to use this website, which means that you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the website using just a keyboard
- navigate the website using speech recognition software
- listen to most of the website using a screen reader (most well-known screen readers)
We’ve also made the website text as simple as possible to understand.
For more advice on making your device easier to use if you have a disability, visit the AbilityNet website.
Accessibility of the website
We know some parts of this website are not fully accessible and have listed the issues according to level of impact, from high to low:
Higher priority issues
- Some content and functionality is unavailable when the page is viewed at 400% zoom
Lower priority issues
- A non-interactive container receives keyboard focus
- Some images have a missing or inappropriate text alternative
- Some content across the site requires multi-directional scroll when reflowed to 400%
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please visit out digital accessibility contact us webpage for information on how to request this.
Reporting accessibility problems with this website
We have tested a sample of pages on the website. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.
Please visit out digital accessibility contact us webpage for information on how to report an accessibility problem.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Ways to contact us
You can contact us by email or phone. If you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.
Information on how to contact us is available on our digital accessibility contact us webpage.
Technical information about this website’s accessibility
The University of Westminster is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
- Main logo has an inappropriate text alternative. Decorative images are not hidden from assistive technologies (WCAG 2.1 success criterion 1.1.1)
- Some content and functionality is unavailable when the site is viewed at 400% (WCAG success criterion 1.4.10)
- Non-interactive component receives keyboard focus (WCAG 2.1 success criterion 2.4.3)
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content not within the scope of the accessibility regulation
Extranet and intranet sites
This system is described as an “intranet” within the definition of the regulations and the system originally went live prior to September 2019. As such this system does not need to be compliant until such time as it has been substantially revised.
We have chosen to produce this accessibility statement in advance to support our users and our requirements under the Equality Act 2010 and Public Sector Equality Duty.
Preparation of this accessibility statement
This statement was prepared on 2 September 2020. It was last reviewed on 7 April 2022
This website was last tested on 30 June 2021. The test was carried out by AbilityNet. A sample of webpages was tested covering the core user-journey of the site.
What we’re doing to improve accessibility
We are working to address the issues identified in the ‘Non-compliance with the accessibility regulations’ section above. We will prioritise our efforts to address the issues with the highest impact on users. We are working to develop an accessibility roadmap to show how and when we plan to improve accessibility on this website.
The University contracts with an external supplier Star Rez to provide this website. Therefore, some of these issues are not within our control to address. We will raise these issues with the supplier and work with them to find solutions, where possible.