Overview
Course summary
Operational Coaching® Part 1 - STAR® Coach Practitioner is an exciting new programme scientifically proven to help you adopt an Operational Coaching® style of management and bring coaching into the flow of your everyday work.
It addresses the urgent need for a more modern approach to management and leadership. Adopting the STAR® model will show you how to depressurise and instead learn to engage others respectfully and authentically.
Described as the “missing superpower”, Operational Coaching® was subjected to extensive government-backed research conducted by the London School of Economics and was proven to increase team engagement, productivity, inclusivity and collaboration levels. It offers a vital and modern approach to increasing your impact and influence as a proactive engager of people to help support effective and sustainable change.
The course will:
- explore the difference between traditional forms of coaching and mentoring vs. adopting an Operational Coaching® approach
- take you step-by-step through the STAR® model, including exercises designed to get you practising quickly
- allow you to benefit from helpful coaching from colleagues
- help you reflect on those areas where adapting your style will pay swift dividends
- help you develop a coaching mindset
Instead of an exam, you’ll attend a small group practitioner session at the end of the course and submit some short reflective exercises conducted in your workplace, leading to the award of APMG’s STAR® Coach Practitioner certificate.
Who is this course for?
Operational Coaching® Part 1 - STAR® Coach Practitioner is suitable for any leader, senior executive, project or line manager, or anyone aspiring to become any of those.
It is intended to help you develop a more engaging Operational Coaching® style of management that can be used throughout your work day (and beyond), that pulls people towards you and invites them to contribute their talents to solving the day-to-day issues at hand. Learning to engage others helps you win time back as you’re relieved of some of the pressure of having to step into every problem brought to you.
Entry requirements
There are no formal entry requirements; as leaders and managers, we all must respond to the evolving workplace environment, and learning to draw the best from others is imperative. Before attending the workshop, a small amount of pre-work is required to ensure all delegates can contribute to the practical exercises throughout the day.
What’s included in the course cost?
The course cost includes:
- one workbook
- pre-work before the one-day workshop
- one-day workshop and workplace missions
- reflective question exercises after each workshop to be conducted back in the workplace
- a supporting STAR® pack, which includes the book The Answer is a Question accompanying the programme and some other aide mémoires,
- final small-group practitioner session
Discounts and offers
Group
If you are booking as a group or institution, please contact us before you book as you may be able to benefit from our 15% group or corporate discounts.
Returning short course delegates
We offer 10% discount to returning short course delegates. If you’re not booking your first short course or professional qualification with us and this discount is not applied to your course at checkout, please contact us.
UoW undergraduate/postgraduate students, alumni and colleagues
We also offer a 20% discount to our undergraduate and postgraduate students, alumni, and colleagues. To receive your discount code, please contact us before booking your course.
Course structure
The course is a non-residential programme that runs for six weeks. It begins with a small amount of pre-work before attending a one-day workshop built around the core STAR® model, which underpins the Operational Coaching® approach. The workshop is interactive, and participants will work with other delegates on exercises designed to encourage confidence in applying the STAR® model in day-to-day conversations to help engage others.
After the workshop, you’ll conduct several short workplace missions (conversations with team members/colleagues) over several weeks and answer reflective questions on each (to be submitted).
The programme concludes with a virtual, small-group practitioner session of 90 minutes to reflect on what’s been learned, practise some more, and gain verbal and written feedback from your tutor.
The course will cover:
- the context for Operational Coaching and how to bring coaching-related behaviours into your everyday management style
- understanding the Four Domains of Leadership
- why asking questions delivers better longer-term results than telling or advising
- how others learn (learning theories)
- how to give great feedback
- how to stop: build triggers to prevent you from stepping in to every problem
- how to think: is this a coachable moment?
- how to ask more insightful and powerful questions that stimulate thinking
- how to secure a result, a commitment from others to follow through
Tutor information
Carol McLachlan
Carol is a Programme Director, Executive Business Coach, and Trainer at Notion Ltd. She is also a Senior Chartered Accountant, ILM 7 Executive Coach, and holds a PhD. Carol has over 20 years of experience in senior roles at EY, ICAEW, and Left Brain Plus Ltd (Founder). She has designed and delivered coaching and training programmes for clients like Sainsburys, KPMG, Deloitte, and several universities, including assessing accredited programmes up to Level 7.
Teaching and assessment
The course is a practical programme to develop skills and confidence as you adopt new behaviours in your interactions with others. Consequently, this is an interactive programme where you will coach other delegates and receive coaching.
The pre-work prepares you for some exercises conducted during the one-day workshop, and active discussion of the insights generated form an essential part of the learning. Supported by a detailed workbook, which will become an essential reference, and a pack of supporting materials, including the course book The Answer is a Question, a final Practitioner session brings the course to a close with final written and verbal feedback given to each participant.
Submission of reflective learning logs from the workplace missions (the evidence portfolio) and attendance at the Practitioner session are the requirements for the award of the STAR® Coach Practitioner certificate.
Your career
The rate at which you develop your communication and engagement skills will likely be the most significant determinant of your career trajectory. Gaining the confidence to draw from others respectfully whilst helping them grow benefits you and them. Becoming the manager that others aspire to work with is the greatest testament to your developing skills and differentiating yourself as an effective manager while depressurising will allow you to be a more reflective and present leader, opening the way for internal advancement.
Developing the Operational Coaching® skills you’ll learn from pursuing the STAR® Coach Practitioner programme is a critical skill set in its own right. As an adjunct to other courses, including project management, Agile and change management, STAR® provides the catalyst for change.
Accreditation
The Operational Coaching® Part 1 - STAR® Coach Practitioner certification is accredited by APMG-International.
STAR® and Operational Coaching® are registered trademarks of Notion Holdings Limited and are used under licence. All rights reserved.
The APMG International Swirl Device logo is a trademark of The APM Group Limited and is used with permission from The APM Group Limited. All rights reserved.
Learning outcomes
At the end of this course, you will be able to:
- adopt more of an Operational Coaching® style of management, and: stop yourself from stepping into every problem
- recognise the potential if you can coach rather than direct by knowing how to think, could there be a better outcome?
- be able to ask questions in a way that provokes the most helpful thinking for the benefit of the other person
- know how to secure a result that gains commitment from others, helping them to retain accountability and see through agreed actions
- be confident in giving both appreciative and constructive feedback using an Operational Coaching® style
- know how to use this approach to support a range of projects and initiatives that draw on the talents of others
- differentiate yourself as a leader and manager known for your practical engagement skills
Benefits for your organisation include:
Your ability to foster an increase in trust amongst the team by following up on completed actions they’ve agreed to take with appropriate appreciative and constructive feedback will build the confidence of team members to take on similar challenges
Freeing up your time by not stepping into every problem brought to you will allow you to focus on more of the higher-value aspects of your role, contributing at a higher level yourself
Performing as a role model for an Operational Coaching® style of management measurably improves performance and engages broader talents
Applying these skills quickly invites team members and others you interact with to challenge their thinking and limitations and fosters opportunities for advancement
Booking
Thank you for your interest in this course. New dates will be announced shortly - fill in our enquiry form to be the first to know when bookings reopen.
If you have questions about the course in the meantime, please contact us at [email protected].