Dr Gemma McGrath

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Lecturer

Management and Marketing

Switchboard: +44 (0)20 7911 5000
35 Marylebone Road
London
GB
NW1 5LS
Monday 12-1pm in person Fridays 12-1pm online
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About me

I am interested in the connections between people and places. The interstices between them and how they affect one another in a range of contexts; from employees in a range of organisations, to locals in their communities and tourists at destinations.

I am a pragmatist so I enjoy projects that help people solve problems and improve processes that allow working life to be more purposeful, sustainable and healthy

Teaching

I teach organisational behaviour, human resource management, and tourism development, sustainable heritage management.  I have designed modules and taught students in management, healthcare, tourism and finance programmes, at a range of levels, from Foundation to MBA. 

I created innovative Research Methods modules using a workshop method that empowers students to develop their critical selection skills and created a Bridging Course for the UK’s first Foundation Degree students to help their progression to a final year of a BA pathway.

I have served twice as an External Examiner and as a Validation panellist for new course creation.

 

Research

So far my research has focused on visitor interpretation and satisfaction, tour guide training as a  and developing integrated heritage management. 

I am currently researching the challenge of managing teams remotely and virtually and the impact on employee happiness, productivity and social capital. 

Publications

For details of all my research outputs, visit my WestminsterResearch profile.