Holiday closure
The Counselling Service will reopen on 2 January 2025 for online appointments. Face-to-face appointments will resume on 13 January.
Who we are
Our professionally trained counsellors/mental health practitioners help people from many different backgrounds and cultures. The counsellors work according to the British Association of Counselling and Psychotherapy (BACP) Code of Ethics and Practice.
Our staff are happy to talk to you about anything that’s bothering you, from an inability to study, poor concentration and depression, to relationship problems and bereavement.
We understand it may be difficult to ask for help, but we encourage you to get in touch. All sessions are confidential – see our code of practice on confidentiality and data protection on our Counselling and mental health advice - privacy statement page.
How we can help
Register for support
The Counselling and Mental Health Advice Service is now using a system called Engage2Serve (E2S) to manage student referrals. We hope that this new system will streamline our current processes, thereby reducing our waiting times.
How to register
If you would like counselling/mental health advice, you can register with the service by logging in to the E2S portal. Please use your regular University login details, e.g. [email protected] and your password.
You will find the registration form on the E2S homepage under 'Forms'. Please let us know if you have any difficulties finding/completing the form.
Some of the fields on the form will be auto-populated, pulling data from your University student record, e.g. name, student ID number, but you'll need to fill in the rest of the document.
Receiving your appointment time
Please note that you won't be able to book your own appointments via E2S, so please don't worry if you cannot see any available session slots.
After you submit the registration form, you'll be offered the next available assessment appointment. This appointment will last approximately 50 minutes, and its purpose is to work out the best way of helping you. This may include further help from this service or other services, both within and outside of the University.
The portal will allow you to communicate with the service, keep track of your appointments, ask any questions, etc.
Once we've received your completed form, all further communication will be sent through the E2S system. Please ensure you look out for email notifications from E2S, and log in to the system to respond. Please also check your junk mail regularly in case any of our emails end up there.
Further assistance
If you need further help with E2S or have any other questions, email us on [email protected].
Types of support
When you’ve registered with us, a counsellor will assess your situation and talk you through the support on offer. Types of support include:
- One-to-one appointments with counsellors/mental health practitioners online or face-to-face at our Cavendish and Harrow campuses
- Group sessions to explore personal and academic difficulties in a confidential setting with other students
- Workshops on a range of wellbeing topics
For emergencies
NHS crisis support is available 24 hours a day on free phone 0800 0234 650 (Urgent Mental Health Support).
For urgent or crisis situations
If you have any urgent concerns, we have a duty clinician available on weekdays from 9.30am–4pm. Please contact the office if you would like to speak to the duty clinician (see contact details at the bottom of this page).
Our opening hours: Monday to Friday, 9.30am–4.30pm.
We do not operate a service on days when the University is closed.
For sources of support outside office hours, download our crisis and urgent support leaflet below:
Workshops and events
The service runs workshops and events throughout the year.
To find out about these activities, keep an eye on the student events listing on the Student Hub homepage or get in touch with us at [email protected].
Our locations
If you have a booked a face-to-face counselling appointment, you can find us at the following locations:
Cavendish Campus
We are based on the first floor of 115 New Cavendish Street, London W1W 6UW.
Harrow Campus
We are based in the Wellbeing Suite, close to the reception at the Watford Road entrance of the Harrow Campus.
Related pages
Contact us
You can call or email us using the details below: