Compass – a new way to make and track enquiries

Try out Compass for yourself: compass.westminster.ac.uk

Why have we developed Compass?

You’ve told us that you want greater consistency of service across different University functions, more clarity on when your enquiries will be resolved, and a record of your questions and requests. Compass will help deliver this, through an intuitive platform which you can use quickly and easily, with your normal University log-in details.

What does Compass do?

Compass works in the style of a digital service desk and is designed to build on the existing ways that you raise enquiries with the University. This means that in addition to using Compass, you can continue to ask questions at our Student Centre counters on campus, through our Live Chat service on the Student Hub and by email ([email protected]).

All of these channels, existing and new, are administered by the same central team. Compass adds a further dimension to the University’s service to you by providing:

• A single record of all the enquiries you’ve raised, whether that’s through the Student Centre counters, the Live Chat service, email, or Compass itself
• A place to track all of your enquiries
• An additional and convenient new place to ask questions

How do I use Compass?

Visit Compass here – or find it on the Student Hub: simply click the quick link button called ‘Support and services’, and the Compass icon will be one of the first things you see when you scroll down the page.

When I raise an enquiry on Compass, how is it dealt with and resolved?

When you raise an enquiry on Compass, it will be dealt with by the same team who support you when you visit a Student Centre desk in one of our libraries, ask a question on the Student Hub Live Chat or email [email protected]. 

The team will work to resolve your enquiry directly – and if it needs specialist advice, they’ll direct it to the right team, who will respond to you by email. Through Compass, you’ll have a clear record and be able to track the progress of all the enquiries you’ve raised through any of the channels above.

If you need any support using Compass, just ask a member of our IT Service Desk team, who will be happy to help.