Introduction to Air Transport Management and Operations

Overview

Course summary

This course provides an understanding of a number of key issues in air transport management, marketing and business planning. We will consider both the airline and airport sectors of the industry. The course complements Introduction to Air Transport Economics and Planning, which covers the economic and regulatory aspects.

Who is this course for?

Although we will cover a considerable amount of material, the course is designed to be accessible to participants without detailed prior knowledge of the aviation business.

It is therefore ideal for new staff working for airlines or airports, for government departments or in aviation consultancy. It is also suitable for employees with some prior background experience who wish to broaden their understanding of the industry and reflect on current developments. This would include staff moving from operational functions into a broader management role.

The course will also be valuable for people working in related fields such as finance, economic development or tourism who deal with airline and airport issues.

Course structure

The course is based around lecture sessions of 60–90 minutes' duration, incorporating time for questions and discussion, on the following topics:

  • understanding air passenger demand
  • airline product planning
  • airport marketing
  • techniques for strategy evaluation
  • emerging airline business models
  • cost analysis of airport operations
  • scheduling: commercial and operational issues
  • crew scheduling
  • human resource management and organisational issues
  • employee relations in the air transport industry
  • characteristics of air cargo
  • managing relations between airlines and airports 

Booking

Start date
Mode of delivery
Day and time
Duration
Price
25
Nov
2024

Part

On campus

Day and time

Monday - Wednesday
9.30am–5pm

Duration

3 days

Price

£950

Our tutors

Each session will be led by a senior expert in the field, featuring a balanced perspective, combining industry know-how with the latest insights from leading academic researchers. 

Dr Nigel Dennis is head of the Air Transport Unit, coordinating the aviation research and teaching activities at the University of Westminster. He has carried out consultancy work for many clients including British Airways, Ryanair, DHL, BAA and the European Commission, and has published numerous papers and articles. He is Course Leader of the MSc Air Transport Planning and Management and has taught airline planning on the existing Master's degrees for 20 years.

    Professor Anne Graham is a Reader in Air Transport and Tourism at the University of Westminster, specialising in airport issues. She is the author of the book 'Managing Airports: an international perspective', published by Butterworth-Heinemann

    Title
    Location

    This course is taught at our Marylebone Campus in central London, within easy walking distance of Regent's Park and Marylebone High Street.

    Contact us

    +44 (0)20 350 69900

    [email protected]

    Phone lines are open Monday – Friday, 10am – 4pm